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FREQUENTLY ASKED QUESTIONS...

How do I clean my Woll Cookware? 
Woll Cookware likes to be cleaned just like a normal dish. Wash it with warm soapy water in the sink or put it in the dishwasher it's up to you! Every now and then it's a good idea to put water in your pan or pot with a little dishwashing liquid and pop it on the stove and let it boil. If you have used oil it can sometimes build up on the surface and this will help to clean it off. Because the surface of Woll is non-porous it doesn't need to be seasoned or to keep oil in it so please do wash your pan properly.

What oil can I use on my Woll Cookware Pan? IMPORTANT FACTS
Woll's non-stick surface is designed so you don't need to use any oil however sometimes it's nice to for flavouring or crumbed foods. All oils have a high or low smoke point, this is the point where an oil will burn. You do not want oil to burn in your pan, it's bad for you plus it can stick to and damage the non-stick surface (this applies to ALL non-stick cookware). If you are cooking at a low temperature you can cook with any oil but if you are cooking at a mid - high temperature please check the back of the bottle and make sure it has a smoke point of 220°C or higher. The higher the better!

The Best Oils to use are (Please do still check the back of the bottle though as different brands vary with their smoke points):

  • Avocado Oil
  • Coconut Oil
  • Rice Bran Oil

Please note: Olive Oil is generally a bad oil to use when cooking on medium to high. Olive oil is designed to be used for pastas, salads and breads. However some refined olive oils do have a high smoke point so once again, check the back of the bottle for this information.

Can I really put the handles in the oven?
Yes, please do. Woll handles can 'handle temperatures' of up to 250°C so you can use them for casseroles, baking and roasting. Very versatile! Note: this does not apply to the detachable handles, we recommend detaching them before putting them in the oven, whilst the handle can handle heat, the little spring inside may not.

Will Woll work on Induction cooktops?
Yes it most certainly will, most of our range comes in the 'Nowo' range or 'Induction' rage, simply select the induction option from the drop down and that will ensure you receive the right cookware for your induction cooktop. Induction cookware will also work on all other cooktop surfaces.

Can I really use Metal implements?
Yes, you can. Please make sure they aren't sharp or pointy; run your finger around the edge of the implement before using it and if it doesn't damage you it should be fine on the pan. Do however remember that warranties do not cover scratch by force/implement so we recommend using silicone and wooden utensils.

I have a question about my Woll pan, who can I call?
Call our customer service department on 07 542 9030 or 0800 629 627. You will need a proof of purchase for any warranty claims and the return address is 83 Aviation Ave, Mount Maunganui, Tauranga 3116.

Is Woll imported by any other companies?
Southern Cross Promotions is the sole licensed distributor and importer for Woll of Germany. The following outlets are the only licensed outlets in New Zealand. Please restrict any purchases to these sources to ensure you receive the guaranteed genuine product. Show TV Ltd: www.showtv.co.nz, www.showmeshop.com.au Show Me Ltd: www.showmeshop.co.nz, www.showtvshop.com.au or see our list of retail stores

What is the warranty on my Woll pan? 
All Woll Titanium Nowo, Induction Line, Concept Plus and Pressure Pro pots and pans have a 25 year warranty on the structure of the pan and a 3 year warranty on the surface.  Both the Clean Lid and Edge Kinves have a 2 year all round warranty. If there is a manufacturing problem with your pan please contact us on either 0800 628 627 or info@showtv.co.nz. 

Can I put my Clean Lid in the oven? 
You CANNOT put Clean (Odourless) Lids or Diamond Active (pressurised) Lids into the oven, however you CAN put any standard Woll Glass Lid into the oven, up to 250°C.