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SHIPPING POLICY

Delivery
We will deliver the goods to the address you provide on the order form.Unless these conditions state otherwise, we are not liable for any loss, costs, damages, charges or expenses caused by any delay in delivery.
  • If the goods cannot be delivered because you cannot accept delivery, the incorrect address has been provided, or no one is available to accept the goods, It then becomes the buyers responsibility to arrange re-delivery or personal collection of the goods from their courier depot.
  • We ship promptly and efficiently. We ship our products within 2 - 5 business days following the receipt of payment.  Note: On occassion a product may become out of stock, in this case you will be contacted and advised of an ETA and the product will be shipping as soon as possible. 
  • Professionally packaged to survive the journey; all our items are professionally packed for safe delivery. 
Delivery time
Any items we send nationally will be shipped within 2 - 5 days of your order and with the customer within 5 - 15 working days depending on where you live.   Our preferred courier company is Fastway Couriers. You can see all shipping charges BEFORE putting in any personal details.

Undeliverable orders
If for some reason you provide the wrong address details or if your local postal service cannot provide delivery of your shipment, your order will be returned to the Southern Cross Promotions Ltd Delivery Center (Show Television). You will be contacted via the provided e-mail or phone number you gave when you placed your order, a customer service representative from Southern Cross Promotions Ltd will contact you. At that time, you will be given the choice of providing an alternate shipping address, getting a refund (if you paid with a credit card). Refunds will be given for the product purchased, but will not include shipping charges or taxes.

International Orders & Shipping Policy - 
Whenever you place an order to be shipped outside New Zealand, your order will be processed the day it is received and shipped the next business day via New Zealand Post International. Postage and handling fees will be calculated during checkout, however (due to the costs of international shipping), if your shipping details specify to be delivered internationally, postage and handling fees will automatically be added to the cart which you will see before confirming your payment.In some cases we may need to see a photocopy of your credit card for verification purposes. This should be scanned and sent to us via email. If validation is requested, your order will not ship until we receive this.NB: We do not accept responsibility for additional customs taxes, duties or other fees upon your shipment’s arrival to your country.