To our Woll Cookware fans, friends, and family,
It’s a new year! Many of us were ready to see the back of 2020 – Woll Cookware included where so many of our live events were cancelled. Live Events is what Woll Cookware was built on, for many years they have been the lifeblood of our business and though we now have a great online presence, the social interaction at our shows with our customers was sorely missed (and we are loving having them back!)
Though we Kiwis are in a privileged position compared to overseas, unfortunately we are not immune to the supply chain issues being seen worldwide due to COVID-19. Shortages in raw materials, staffing at factories, shortages in containers, shortages in the ships themselves, freight forwarder delays, and extended backlogs at our ports, are all contributing to product shortages and delays. Shipments that should have been with us in December are still in transit, with estimated time of arrivals changing weekly.
For our customers, we appreciate all of your support – especially those waiting on pre-order purchases that are taking longer than we had been advised. If you are waiting on a purchase that has taken longer than you were advised, please get in touch with us so we can give you our best estimate on any reviewed ETAs from our products in transit. If you would like to get in touch with us, please send us an email (firstname.lastname@example.org) with your invoice so we can check the status of your order, alternatively give us a call on 0800 629 627 during business hours – one of our Mount Maunganui-based friendly team would be happy to help!
Thanks again to our wonderful Woll Cookware supporters,
From the Team at Woll Cookware NZ